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Random Acts Of Kindness

Outstanding customer service should be the linchpin of every business - it's why we guarantee our PR and marketing services.

In these tough times, it's essential we all go above and beyond when it comes to serving our clients.

In the real world, people are making the planet a better place with random acts of kindness.

You know the type of thing. You are in a café for a coffee and a total stranger picks up the tab. What a warm glow it gives you inside…and I'm not referring to the coffee.

Now businesses are following the lead of individuals by surprising their clients - especially when things go wrong.

The airline KLM has an excellent video demonstrating RAK in practice. Watch it to the end to see the commercial impact it has had on their business. Prepare to be amazed!

Here's the link http://www.youtube.com/watch?v=pqHWAE8GDEk.